Return and exchange policy:
1. GENERAL INFORMATION
1.1 If you are not satisfied with your purchase, you can return it within 14 days of receipt and in 'as new' condition (unused item in new condition, re-saleable, unworn, unsoiled condition, clean, without any traces of usage of magnesium, cremes, perfume or cigarette smell) for a refund or exchange. Once we receive the package, we will refund you for the full product price or ship the requested size to you.
1.2 Returns are only accepted for products purchased directly from www.boroeqpt.com, if you have purchased from a third party or retail partner they must arrange your return or exchange.
1.3 When returning items to BORO EQPT Ltd, please ensure the product is well packaged and protected from damage in transit.
2. HOW TO MAKE A RETURN
2.1 Please send your purchase, unused in its original packaging, along with a note detailing your name, order number and return/refund requirements to the following address:
BORO EQUIPMENT Ltd.
Zh.k.Gotse Delchev residential complex,
block 52E, entr.B, fl.7, apt.40,
1404 Sofia, Bulgaria
2.2 Customers will be responsible for the original shipping charges and return shipping charges unless our customer service department determines that we are at fault for an order error or product defect.
2.3 Sale and Close out items are not eligible for returns.
2.4 Please allow 3-5 days for your return to be processed or an exchange to be sent.
2.5 Please for assistance/questions contact us at firstname.lastname@example.org or by phone at +359 897 95 88 63 in order to initiate the procedure.
NB: Please ensure that you dispatch your return with enough carriage for the item and that it is sent either tracked or signed for with proof of postage. BORO EQPT Ltd are not responsible for and are not liable for, any items lost in transit. All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.